some companies still know how to do business
How did I love last week's episode of "The Office"? Let me count the ways:
1. The cold open -- Jim (John Krasinski) impersonating Dwight (Rainn Wilson) was a classic. If you missed the episode, click on the YouTube link a couple entries down from this one. If you know the show, you know Dwight's whole character can be summed up with "Bears. Beets. Battlestar Galactica."
2. The support characters were used to full effect:
2a. We got to delve into Creed's (Creed Bratton) psyche a little more -- the way he smoothly dumped off his mistake onto the shoulders of a mill supervisor, got her fired, and then passed around a collection envelope to help her and her family ... only to keep the money for himself? Too funny.
2b. "This day is bananas! B-A-N-A-N-A-S!" Perky Kelly (Mindy Kaling) training the accountants, especially no-nonsense Angela (Angela Kinsey), was hilarious.
3. The press conference. Michael (Steve Carell) called a press conference over an obscene watermark that was printed onto company paper. He even wrote the headline for the paper: "Scranton-area paper company Dunder Mifflin apologizes to valued customer; some companies still know how to do business." Maybe non-newspaper folk won't find that quite as screamingly funny as I do, but trust me. That's gold.
4. The whole episode was actually about work! Yeah, it's called "The Office," but most of the time we're treated to behind-the-scenes frivolity that has very little to do with real work: birthday parties or gossip fests. Which is great. Don't get me wrong. But in this episode, everyone was scrambling to deal with a product recall.
4a. Jim and Andy (Ed Helms) went on an actual customer call. It always strikes me as a little odd that these characters are salespeople, yet they're always in the office instead of out visiting customers.
4b. Jim: "Lord, beer me strength."
4c. Angela had such difficulty with apologizing to customers about the recalled product. "I already told you, the official company position is apologetic!"
4d. And Kelly's attempts to correct her! Oh! She is, like, seriously too funny, like, oh my God.
5. And my favorite part about Michael's apology video was the American flag behind his head -- the one made of four sheets of 8 1/2" x 11" paper with a quarter of the flag printed on each. That, and the ultimatum at the end. "They always give an ultimatum."
6. Michael even made one of his famous spoonerisms: "They are trying to make me an escape goat."
7. And the closer. Oh my word, the closer. Having Dwight come in imitating Jim was beyond priceless. Drumming his fingers on Pam's reception desk, slumping to his chair, doing his terrible imitation of Jim's famous "camera faces" and little comments ... wow. It was the perfect closing and the perfect episode, and I hope we see more like it.